First Pespective
     September/October 2005
     
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The customer
is always first
Putting patients first
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pubs can save
your customers
Case Study:
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Publisher’s Letter
 
Banking
Toaster giveaways are toast
The old toaster gifts are a thing of the past, as banks today offer more sophisticated promotions, from iPods to George Foreman grills to sweepstake drawings. To stay competitive, incentives are being used for everything, including new checking accounts, credit card rewards, and tell-a-friend referral programs.

Investment
Branding matters to affluent investors
Just over half of investors with at least $2 million in investable assets say they believe a brand is “extremely important” in choosing a financial services firm. And over half of that group are with high-profile financial institutions, revealed a survey by market research and consulting firm Prince & Associates.

Telecommunications
Telcos hope: I want my IPTV
Competing with cable and satellite, telephone companies like BellSouth and SBC Communications are quickly developing Internet Protocol TV systems. IPTV uses less bandwidth than traditional cablecasts, which frees up capacity for more features like multiple pictures-in-picture, video conferencing and personalized news right on the TV screen.

Managed Care
Worker insecurity calls for education
In a poll of more than 1,400 U.S. workers with employer-sponsored health plans, 60 percent reported having negative feelings about their overall healthcare experience, especially fear about their ability to make informed decisions. Workers with access to online healthcare information and coverage decision support tools were more likely to report positive consumer behaviors (56 percent) than those who don’t (30 percent).

Pharmaceutical
Industry unveils new DTC guidelines
Responding to political and consumer backlash, the Pharmaceutical Research and Manufacturers of America (PHRMA) released a set of “Guiding Principles” intended to self-regulate direct-to-consumer advertising. Principles include submitting ads to the FDA for review, and clearly outlining the risks of taking prescription drugs. The principles take effect in January 2006.
Hospitals/Health Systems
Physicians seek chronic disease assistance

Increases in chronic diseases like high blood pressure and diabetes are putting a strain on primary care physicians. A recent Duke University Medical Center study calls for alternatives to encourage preventative care, like disease management education through videos, online support and print materials. Researchers suggest informed patients would help ease time constraints of a typical office visit.
He said/she said
“For the physician who thinks she is overwhelmed,
and for the patient who feels like he hasn’t had enough time with his doctor, we’re here to say, ‘You’re right.’”
— Kimberly Yarnall, M.D. Duke University
Medical Center

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